服务条款

1. Our products

All product descriptions and illustrations shown on our website are provided in good faith but are for illustrative purposes only. We try to display the colour of our products accurately, but we cannot guarantee that a device’s display of the colours accurately reflects the colour of our products. You acknowledge that a number of our products are created using natural and experimental materials, meaning that no two pieces will be identical and the product image on our website may not be the actual product you receive. Actual products may vary accordingly. The packaging of the product may vary from that shown in images on our website. We are not responsible for any such discrepancies.

Please note that we do not guarantee that all products presented on the website are in stock or are available for purchase. We reserve the right to stop selling a product at any time and for any reason.

 

2. Our prices

The price of the product will be the price indicated on the order pages when you placed your order. All prices shown on the website are in USD and inclusive of value added tax at the relevant rate. Prices shown on the website include the costs of delivery (except where you opt for an expedited delivery option) and packaging, but are exclusive of any other applicable taxes or duties (such as import taxes) which will be collected prior to delivery of the product.

If the rate of applicable VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

We take reasonable care to keep prices up-to-date on the website and ensure there are no errors in our pricing. However, it is possible that some of the products we sell may be incorrectly priced. We usually check prices before accepting your order so that:

  • where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount; and 
  • where the product’s correct price at your order date is higher than the price stated to you, we will get in touch with you and ask you if you wish to continue with your purchase at the higher price or cancel your order. 

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return at our cost of any products provided to you. We reserve the right to alter prices at any time.