物流政策

The costs of delivery, except where you have opted for expedited delivery, and excluding any import taxes or duties, will be as included in the price of the product ordered.

During the order process we will let you know when we anticipate being able to provide the products to you. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. To the extent permitted by the applicable law, we cannot be held responsible for any reasonable or unavoidable delay of delivery or any delay as a result of your actions or inaction.

Delivery will be to the address specified in your order. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you giving us incorrect delivery information. If no one is available at the address at the time of delivery, the products will be retained by the delivery company for a reasonable period of time and then returned to us. If products are returned to us by the delivery company, we will issue you with a refund for the products but reserve the right to retain any costs incurred in arranging for the delivery and return of the product.

If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within 14 days, we may end the contract and section 15 will apply.

Prior to taking delivery of the products, you will need to pay the delivery company any applicable import taxes and duties which have been paid on your behalf. If you fail to pay applicable duties or taxes then the delivery company may hold on to your products until the duties and taxes have been paid.

We will not dispatch any products and all products will remain our property until we have received payment in full for those products. A product will be your responsibility from the time we deliver the product to the address you gave us.